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FAQs

General Shelter Information

1. Who can stay at the shelter?

HSHS offers 18 long-term beds. We accept guests 18 or older. We do not discriminate against the basis of age, color, disability, gender, national origin, sexual orientation, or veteran or marital status. 

2. How does the lottery process work?

Interested clients can apply by entering our monthly lottery form. All guests who do not receive a bed will automatically be placed on an unranked waitlist. We lottery off empty beds every Monday, Wednesday, and Friday.

3. Can couples or families stay together?

All interested clients must fill out individual lottery applications. We do not do joint entries.

4. Is HSHS a dry, damp, or wet shelter?

HSHS is a DRY shelter and does not allow the use of any alcohol, non-prescribed drugs, or illicit substances in the space.

5. How long can guests keep their bed?

Guests can keep their bed for the entirety of the shelter season. HSHS has two seasons: the summer season and the winter season. The summer season is open from mid-June to early August. The winter season is open from mid-October to mid-April.

6. What are the hours of operation?

We are open from 7pm to 8am the following day. On Saturdays, we are open until 9am.

7. Is there a separate medical waitlist?

We do not have a separate medical waitlist that interested clients can apply to. All new clients must enter through our monthly lottery form.


Facilities and Accommodations

1. Do you provide meals?

Yes, we provide dinner and breakfast.

2. Are showers or hygiene supplies available?

Yes, we provide both showers and toiletries.

3. Is there storage for personal belongings?

Yes, guests will receive both locked closet storage and unlocked under-bed containers.


Support Services

1. Do you offer case management or counceling?

Yes, we assign case managers to each guest. Weekly case management meeting are mandatory for all guests.

Copyright © 2025 Harvard Square Homeless Shelter - All Rights Reserved.

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